Privacy Policy

1. Information We Collect

We collect:

• Account Data: such as name, email, and Google account info when you log in via OAuth.
• Usage Data: pages visited, items viewed, and interactions with other users or features.
• Device Data: IP address, browser type, and operating system for analytics and security.
• Transaction Data: when you buy or sell items on our platform.
• Driver Registration and Verification Data: contact details, identity documents such as KTP and driver licence, selfie, vehicle information, and verification status when you apply to become a NEMU driver.
• Driver Location and Delivery Data: approximate and precise location while the driver is on duty, order offers, pickup and delivery progress, completion codes, and delivery history.
• Driver Financial Data: earnings, wallet balance, withdrawal records, and bank account details used for payouts.
• App and Notification Data: installation identifier, authentication sessions, device information, and notification registration token.

2. How We Use Your Information

We use the information to:

• Operate and maintain the NEMU platform.
• Enable secure logins and personalized experiences.
• Detect and prevent fraud or misuse.
• Improve our AI-powered recommendations and marketplace features.
• Communicate updates, offers, or support messages.
• Verify driver applications and activate approved driver accounts.
• Match available drivers with nearby orders, show delivery progress, calculate earnings, and prevent location fraud.
• Send time-sensitive order offers and delivery status notifications.

Optional Mobile App Usage Recordings

Nemu App offers optional usage recordings to help improve the app. This feature is off by default. If you allow it in Settings, a sample of sessions may record layouts, page navigation, device information and approximate connection location. Text, images and camera views are masked. Touch positions are not recorded.

Recordings and session metadata are sent to PostHog in the United States and kept for 30 days. NEMU does not send account identities, message content, PINs, identity documents, photos or health data through this feature. Recordings are used to improve the app, not for advertising.

Consent applies to this device and is cleared when you log out. Recording starts after you reopen the app. You can withdraw consent in Settings to stop new recordings without losing feature access. Contact support@nemu-ai.com with questions or requests to delete recordings already sent. See the PostHog privacy policy.

Advertising Measurement in the iOS App

On iOS versions with advertising measurement enabled, NEMU requests tracking permission through Apple's system dialog. If you allow tracking, the Meta App Events SDK sends app activity, device identifiers, connection information, and SDK technical data to Meta to measure NEMU advertising. The SDK can automatically log app activation, installation, and Ingatan package purchases through Apple. Purchase data may include the product, quantity, price, currency, time, transaction identifiers, and Apple purchase receipt. NEMU keeps IDFA collection disabled. Versions with this measurement disabled do not initialize the Meta SDK or request tracking permission.

NEMU does not initialize the Meta SDK when permission is pending, denied, or restricted. This choice is separate from PostHog recording consent. You can use NEMU without tracking and change your choice in iOS Settings, Privacy & Security, Tracking. See the Meta privacy policy.

3. How We Protect Your Data

We use encryption, limited employee access, and secure servers. While no system is 100% secure, we continuously update our protection measures.

4. Sharing Information

We don't sell your data. We may share minimal necessary info with:

• Service providers needed to operate payments, payouts, hosting, maps, notifications, communications, identity verification, and customer support.
• Buyers, sellers, and drivers, limited to information needed to fulfil an order. We do not show one buyer's private address or contact details to another buyer.
• Law enforcement when required by law.

5. Retention and Deletion

We keep personal data only while it is needed to provide the service, keep accounts and transactions secure, resolve disputes, and meet legal, tax, accounting, or regulatory duties. Closing an account removes data that is no longer required. Transaction, payout, audit, fraud-prevention, and compliance records may be retained for the periods explained on our Account & Data Deletion page.

6. Your Rights

You can request:

• Access or correction to your data.
• Deletion of your account.
• Opt-out from promotional emails.

Nemu Driver users can request deletion from the Account tab in the app. All users can also follow the steps on the Account & Data Deletion page.

7. Third-Party Services

Our service may include links or integrations (e.g., Google OAuth, logistics APIs). Each has its own privacy policy; we encourage you to review them.

8. Updates

We may revise this policy occasionally. Any updates will be posted at https://nemu-ai.com/privacy with the updated date.

9. Contact

For questions, contact us at:

support@nemu-ai.com